Shipping Policy

At EnovSpace®, we are committed to providing a reliable, transparent and efficient shipping experience.

Thank you for choosing EnovSpace® for your next-generation technology.

1. Order Processing

Orders are generally processed within 1–2 business days.

Orders placed during weekends or public holidays will be processed on the next business day.

Processing times may be extended during product launches, promotional events or periods of unusually high order volume.

2. Estimated Delivery Times

Delivery times vary depending on the destination and selected shipping method.

Europe and International Destinations

• Standard Shipping: 6–12 business days
• Express Shipping, where available: 3–7 business days

Delivery estimates begin once your order has been dispatched and do not include order-processing time.

These timeframes are estimates and may be affected by carrier operations, customs procedures, seasonal demand, severe weather or other circumstances outside our reasonable control.

3. Order Tracking

Once your order has been dispatched, you will automatically receive:

• A shipping confirmation email
• A tracking number or tracking link, where available

Please allow up to 48 hours for the carrier’s tracking information to become active or display its first update.

4. Shipping Fees

Shipping fees are calculated automatically at checkout based on:

• Delivery destination
• Package weight
• Selected shipping method

Free shipping may be available for eligible orders, destinations or promotional offers. Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Delivery Delays and Issues

Although we work to ensure timely delivery, delays may occasionally occur because of customs processing, severe weather, carrier disruptions or periods of high demand.

If your order is delayed beyond the estimated delivery period, please contact us at contact@enovspace.com and include your order number.

If the tracking information shows that your order has been delivered but you have not received it, please:

1. Check around the delivery location.
2. Ask members of your household, neighbors or building reception.
3. Contact the carrier for additional delivery information.
4. Contact our team if the package still cannot be located.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If you notice an error, contact us immediately at contact@enovspace.com. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once processing has started.

If an order is delayed or returned because of an incorrect or incomplete address provided at checkout, additional shipping fees may apply before the order can be sent again.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery, and provide:

• Your order number
• Clear photographs of the damaged product
• Photographs of the external and internal packaging

This 48-hour notification request helps us investigate the matter efficiently and does not affect any mandatory consumer rights available under applicable law.

If your package appears to be lost, we will open an investigation with the carrier. Depending on the outcome, we will provide an appropriate solution, which may include a replacement or refund.

8. Customs and Import Procedures

International deliveries may be subject to customs inspections, import procedures, taxes or duties depending on the destination.

Any charges collected by EnovSpace® will be displayed at checkout. Additional charges imposed directly by local authorities or carriers may remain the recipient’s responsibility where permitted by applicable law.

Customs processing may occasionally extend the estimated delivery time.

9. Contact Us

For questions concerning shipping or delivery, please contact:

Email: contact@enovspace.com

Please include your order number so that our team can assist you efficiently.