14-Day Return Policy

We offer a 14-day return policy. You have 14 calendar days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, the product must:

1. Be in the same condition in which it was received
2. Be unused and free from damage caused after delivery
3. Include all original accessories, manuals and components
4. Be returned in its original packaging
5. Be accompanied by a receipt or other proof of purchase

These conditions do not limit any mandatory rights you may have under applicable consumer protection laws.

How to Request a Return

To request a return, contact us at contact@enovspace.com and provide:

1. Your order number
2. The reason for your return
3. Photographs of the product and packaging where relevant

Once your request has been reviewed, we will provide the appropriate return address and detailed shipping instructions.

Items returned without prior authorization or sent to an address not provided by EnovSpace® may not be accepted.

For return-related assistance, contact:

Email: contact@enovspace.com
WhatsApp: +1 (307) 443-6903

Return Shipping Costs

For change-of-mind returns, return shipping and packaging costs are the customer’s responsibility unless otherwise stated or required by applicable law.

If the product is confirmed to be defective, damaged during delivery or different from the product ordered, EnovSpace® will cover the reasonable return shipping costs or provide another appropriate solution.

Original shipping charges are refunded only where required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if the product is damaged, defective or different from what you ordered.

To help us assess the issue efficiently, please provide your order number and clear photographs of:

1. The product
2. The external packaging
3. The internal packaging
4. The shipping label

We will review the issue and provide an appropriate solution, which may include a replacement, repair or refund, in accordance with applicable consumer protection laws.

Non-Returnable Items

We cannot accept returns for:

1. Personalized or custom-made products
2. Gift cards
3. Products damaged through misuse, improper handling or unauthorized modification
4. Products identified as non-returnable where permitted by applicable law

Promotional or sale items remain eligible for return where required under applicable consumer protection laws.

Please contact us if you have questions about the eligibility of a specific product.

Exchanges

We do not currently offer direct exchanges.

The quickest way to obtain a different product is to return the original item. Once the return has been accepted, you may place a separate order for the new product.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you generally have the legal right to withdraw from your online purchase within 14 calendar days of receiving the goods, without providing a reason.

To exercise this right, notify us clearly of your decision to withdraw before the 14-day period expires. We will then provide the appropriate return address and instructions.

The product must be returned with all included accessories and components. You may inspect it only to the extent reasonably necessary to establish its nature, characteristics and functionality.

You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

Unless EnovSpace® agrees to cover the cost or applicable law provides otherwise, the direct cost of returning a change-of-mind order is the customer’s responsibility.

For qualifying withdrawals, we will refund the amount paid, including the least expensive standard delivery method offered for the original order, as required by applicable law. Additional delivery costs resulting from your choice of a more expensive shipping method may not be refundable.

We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

This section does not affect your other statutory consumer rights.

Refunds

We will notify you after receiving and inspecting your return and confirm whether the refund has been approved.

Approved refunds will be issued automatically to the original payment method. We aim to process refunds within 10 business days after approval.

Your bank or payment provider may require additional time to process and display the refund.

For European Union withdrawals, refunds will be handled within the time limits required by applicable law, subject to our right to wait until the returned goods or evidence of shipment have been received.

If more than 15 business days have passed since your refund was approved, contact us at contact@enovspace.com.

Contact Us

EnovGlob LLC, doing business as EnovSpace®

Email: contact@enovspace.com
WhatsApp: +1 (307) 443-6903

Please do not send returns to our registered business address. The correct return address will be provided after your return request has been reviewed.